How to Request Your Medical Records
You have the right to access or request copies of your medical records from Prism Health North Texas. There are several ways to obtain your records.
Option One: Access your records through the patient portal.
For immediate access to your records, log into the patient portal.
After logging in, select “My Health” and then select “Health Records”.
From there, you can view, download, email or share your medical records.
Option Two: Submit a Medical Records Request Form.
CLICK HERE to download the Medical Records Request Form (also known as the Release of Information Form)
Submit the completed for by:
Email: [email protected]
-or-
Mail: Send the completed form to
Prism Health North Texas
ATTN: Medical Records Department
3900 Junius St, Ste 300
Dallas, TX 75246
Option Three: Request your records in person.
Visit any Prism Health North Texas location and ask for a Medical Records Request form. Complete the form and leave it with the front desk. We will respond to your request within 15 days.
Your Rights Under HIPAA
Under federal law, you have the right to inspect or obtain a copy of your protected health information maintained by Prism Health North Texas in a designated record set, subject to certain exceptions.
You may:
- Request a paper or electronic copy of your medical records.
- Ask that records be sent directly to you or to another person or organization you designate in writing.
- Request records in the format and manner you prefer, if they are readily producible in that format.
- Receive an explanation if all or part of your request cannot be fulfilled.
Prism Health North Texas may charge a reasonable, cost-based fee for copies of records as permitted by applicable law.
If we deny all or part of your request, we will provide a written explanation and information about any review rights available to you.
Questions, Concerns, or Complaints
At Prism Health North Texas, we care about people, and our goal is to exceed your expectations.
If you have questions about your medical records request or believe your request has not been handled appropriately, please contact the Medical Records Department at 214-521-5191.
You may also file a complaint with:
- The U.S. Department of Health and Human Services, Office for Civil Rights (OCR)
- The Texas Health and Human Services Commission
- Contact the Attorney General of Texas by visiting their website.
Prism Health North Texas will not retaliate against you or affect your care, treatment, or benefits because you file a complaint.